Website Terms of Use

CLICKMEATS LIMITED (Company Number 17328291) · Registered in England and Wales · Registered office: 140 Caldervale Avenue, Manchester, England, M21 7PY

1. About these terms

These Website Terms of Use (Terms of Use) govern your access to and browsing of the ClickMeats website at clickmeats.co.uk and our mobile applications for iOS and Android (together, the Site). The Site is operated by CLICKMEATS LIMITED (ClickMeats, we, us or our), a company incorporated in England and Wales with Company Number 17328291 and registered office at 140 Caldervale Avenue, Manchester, England, M21 7PY. You can contact us at support@clickmeats.co.uk.

By accessing or using the Site, you agree to these Terms of Use. If you do not agree, please do not use the Site.

These Terms of Use apply to your browsing and general use of the Site. Separate terms apply to specific activities and take precedence over these Terms of Use to the extent of any inconsistency: if you create an account or place an order, or you sell products as a merchant, our Platform Terms and Conditions apply; our Privacy Policy explains how we handle personal data; and our Cookie Policy explains our use of cookies and similar technologies. Each of these is available on the Site. In particular: these Terms of Use govern your general browsing and use of the Site, while the Platform Terms and Conditions govern customer accounts, orders and the relationship between customers and Merchants. If there is any conflict or inconsistency between these Terms of Use and the Platform Terms and Conditions in relation to an account or an order, the Platform Terms and Conditions prevail. Clause 10 sets out the position for our mobile applications.

2. About ClickMeats

ClickMeats operates an online marketplace connecting customers with independent butcher shops for click-and-collect orders. At the date of these Terms of Use, ClickMeats operates on a collection-only basis and delivery is not available. We may introduce delivery in the future, in which case clause 4 will apply. Each butcher shop (Merchant) is an independent business and is the seller of the products it lists under its contract of sale with you. ClickMeats is not the seller of the products: product, pricing and availability information on a Merchant’s shop page is provided by that Merchant. ClickMeats provides the marketplace and the technical integration between customers and Merchants. Each Merchant is the food business operator responsible for the products it sells, including their preparation, storage, packaging, labelling, allergen and product information, food safety and, where applicable, maintaining the cold chain. ClickMeats does not prepare, handle, store or transport food.

3. Verified badges and Merchant certifications

Some Merchant shop pages display a Verified badge, or refer to a certification, registration or accreditation held by that Merchant (for example halal, organic, free-range or food hygiene credentials).

A Verified badge means only that ClickMeats has reviewed documentary evidence supplied by the Merchant which, on its face, appeared to support the relevant claim at the date shown on the badge. It is not an audit, inspection, certification, endorsement, approval, recommendation or guarantee by ClickMeats, and it is not a statement by ClickMeats that any claim is, or remains, accurate.

The Merchant remains responsible for the accuracy of its claims and for ensuring that any certification, registration or accreditation it relies on is and remains valid and in force, and for telling us promptly if it ceases to be. Where the certification details we have recorded include an expiry date, we will remove the badge on expiry, and we will remove or suspend a badge where we are notified, or otherwise become aware, that a claim is or may be inaccurate. Subject to that, we do not routinely re-check, audit or monitor those details after the initial review.

Nothing in this clause 3 excludes or limits any liability which cannot lawfully be excluded or limited (see clause 11).

4. Delivery (not currently available)

Delivery is not currently offered through the Site. This clause 4 sets out the position that will apply if and when delivery is made available. Nothing in this clause 4 means that delivery is available now, and this clause 4 has no effect in relation to any order unless and until delivery is shown as available for the relevant Merchant and is selected by you at checkout. Clause 11 (Our responsibility to you) applies at all times, whether or not delivery is available.

(a) Delivery will apply only where it is shown as available for a particular Merchant on the Site and is selected by you during checkout. Where delivery is not shown, or is not selected, your order is for collection only.

(b) Delivery may be carried out by the Merchant using its own staff or drivers, or by an independent third-party courier delivering on behalf of the Merchant. In each case, delivery is performed for and on behalf of the Merchant.

(c) ClickMeats provides the marketplace and the technical integration that enables a delivery to be arranged, allocated and tracked. ClickMeats is not the seller of the food, does not prepare, handle, store or transport the products, and does not itself carry out deliveries.

(d) The Merchant remains responsible as seller for the products, including their preparation, packaging, labelling, allergen and product information, food safety and maintaining the cold chain during storage and transit.

(e) Any delivery charge will be included in the total price shown to you when a product or basket is presented to you with a price, together with any other charge that you must necessarily pay. Delivery areas, any minimum order value and any applicable restrictions (including any restriction on the products that may be delivered) will be shown to you before you place your order. Where a delivery date or window is agreed with you, that time forms part of your contract with the Merchant; where the Site shows only an indicative range, that range is an estimate and is not an agreed delivery time. Nothing in this clause 4(e) affects your statutory rights, including your rights under section 28 of the Consumer Rights Act 2015.

(f) You are responsible for providing a complete and accurate delivery address and contact telephone number and any access instructions reasonably required, for keeping that information up to date, and for being available to receive the order during the delivery window you select.

(g) A delivery may be recorded using a timestamp, GPS location data, a photograph or electronic confirmation of handover. Where you tell us or the Merchant that an order was not delivered, it is for the Merchant to show that delivery took place, and such a record is one form of evidence the Merchant may rely on for that purpose. Such a record is not conclusive and does not affect your legal rights, including your rights under sections 28 and 29 of the Consumer Rights Act 2015. Any personal data contained in such a record is handled as described in our Privacy Policy.

(h) Merchants and any third-party couriers are responsible for obtaining and maintaining appropriate insurance in connection with their delivery activities, including motor insurance and public liability insurance where applicable. ClickMeats does not routinely verify, validate or monitor that insurance, and the availability of delivery through the Site is not a statement, confirmation or warranty by ClickMeats that any Merchant or courier holds insurance, unless we expressly state otherwise in writing. Nothing in this clause 4(h) excludes or limits any liability which cannot lawfully be excluded or limited (see clause 11).

(i) Where you place a delivery order, we will disclose to the relevant Merchant, and to any courier engaged for that delivery, the information necessary to complete the delivery, which may include your name, delivery address, contact telephone number, access instructions and order details. The Merchant and any courier act as separate controllers in respect of that information. We also use delivery technology providers who process that information on our behalf and on our instructions as our processors. We rely on the performance of our contract with you, and on our legitimate interests in operating the marketplace and enabling your order to be fulfilled, as the lawful basis for this processing. We process personal data in accordance with the UK GDPR, the Data Protection Act 2018 and our Privacy Policy.

(j) Detailed provisions on delivery, cancellation, failed or refused deliveries, re-delivery and refunds will be set out in the Platform Terms and Conditions, which will be presented to you before the delivery feature is made available and before you place any delivery order. If there is any conflict between this clause 4 and the Platform Terms and Conditions in relation to a delivery order, the Platform Terms and Conditions prevail.

5. Using the Site

You may use the Site only for lawful purposes. You must not:

• use the Site in any way that breaches any applicable local, national or international law or regulation, or that is fraudulent or malicious;

• attempt to gain unauthorised access to the Site, the server on which the Site is stored, or any server, computer or database connected to the Site, or interfere with, disable or circumvent any security or rate-limiting measures;

• introduce viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful;

• scrape the Site, run automated crawlers beyond respectful search-engine indexing, or copy content in bulk without our written consent;

• impersonate another person, business or ClickMeats itself, or provide false information; or

• use the Site to harass, threaten, defame or discriminate against any person or business.

We may restrict or suspend your access to the Site where we reasonably believe that you have materially breached these Terms of Use or any applicable law, or where suspension is necessary to protect the Site, our users or a Merchant. Any suspension will be proportionate to the reason for it and will last no longer than necessary, and we will restore your access once the reason for it no longer applies. Unless it would be unlawful or unreasonable in the circumstances to do so, we will tell you the reason and give you a reasonable opportunity to put matters right. You may ask us to review a suspension by contacting support@clickmeats.co.uk. Conduct falling within the second or third bullet point above may also constitute an offence under the Computer Misuse Act 1990, and we may report it to the relevant law enforcement authorities where appropriate.

6. Age and eligibility

The Site is not designed for or directed at children, and we do not knowingly provide services to anyone under 18. Anyone may browse the Site. However, you must be at least 18 years old, and capable of entering into a legally binding contract, in order to create an account, place an order or otherwise transact through the Site, as set out in the Platform Terms and Conditions. If you are under 18 you may browse the Site, but you must not create an account, place an order or otherwise transact through it. We may ask you to confirm your age, and we may refuse, suspend or cancel an account or order where we reasonably believe this requirement is not met. Where a product is age-restricted by law, additional age verification will apply at the point of collection or (if introduced) delivery.

7. Intellectual property

We are the owner or the licensee of all intellectual property rights in the Site and in the material published on it (excluding content provided by Merchants, which belongs to the relevant Merchant), including the “ClickMeats” name and logo. Those works are protected by copyright and trade mark laws. You may view, download and print extracts from the Site for your own personal, non-commercial use. All rights not expressly granted are reserved. You must not use any part of the content on the Site for commercial purposes without obtaining a licence to do so from us or, in the case of Merchant content, the relevant Merchant.

8. Information on the Site, including allergen information

The content on the Site is provided for general information only and is not advice. Product information (including descriptions, pricing, allergen and certification information) is provided by the relevant Merchant, and responsibility for its accuracy rests with that Merchant as seller of the products. If you have a serious food allergy or intolerance, check the product page and packaging and contact the Merchant directly before ordering — see the Platform Terms and Conditions for more detail.

Allergen information. Merchants are required to make available through the Site the food information that Article 14 of assimilated Regulation (EU) No 1169/2011 (and, in Northern Ireland, that Regulation as it applies there) requires to be available before a purchase is concluded: for prepacked products, the mandatory particulars other than the date of minimum durability or use-by date; and for products that are not prepacked, including those prepacked for direct sale, the allergen information required by Article 44. We require Merchants to make that information available to you, at no additional cost, before your purchase is concluded, and to provide it again with, or in relation to, the products when your order is supplied to you. The Merchant is the food business operator and remains responsible for the accuracy and completeness of all product, ingredient and allergen information. Where the Platform provides fields for a product description, an ingredients list or allergen information — for example for burgers, kebabs and other prepared meat products — the Merchant must complete them accurately before the product is available to order. If you have a food allergy or intolerance, please check the product page and the product packaging and, if you are in any doubt, contact the Merchant before ordering.

While we make reasonable efforts to keep the Site up to date, we make no representations, warranties or guarantees, whether express or implied, that the content on the Site (including content provided by Merchants) is accurate, complete or up to date, or that the Site will be available uninterrupted or error-free.

9. Links and third-party content

Where the Site contains links to other sites and resources provided by third parties (including Merchants’ own websites and social media), these links are provided for your information only. Such links should not be interpreted as endorsement, approval or recommendation by us of those linked websites, and we are not responsible for their content.

10. Our mobile applications

The Site includes our mobile applications for iOS and for Android (each an App).

These Terms of Use, together with the Platform Terms and Conditions, govern your use of each App. In addition, your download and use of an App is subject to the rules of the app store from which you obtained it (the Apple App Store or Google Play), including the Apple Media Services Terms and Conditions and the usage rules in them (the Usage Rules) and the Google Play Terms of Service, and you must comply with those rules. If there is a conflict in relation to your use of an App, the order of priority is: (i) the applicable app store rules; (ii) the Platform Terms and Conditions; and (iii) these Terms of Use.

We grant you a personal, non-exclusive, non-transferable, revocable licence to install and use the iOS App on any Apple-branded product that you own or control, and to install and use the Android App on any other device that you own or control, in each case in accordance with these Terms of Use and, for the iOS App, the Usage Rules. We do not sell an App to you.

Apple Inc. and Google LLC are not parties to these Terms of Use. ClickMeats, and not Apple or Google, is solely responsible for each App and its content. Apple has no obligation whatsoever to furnish any maintenance or support services in respect of the iOS App: any maintenance and support is provided by ClickMeats.

ClickMeats is solely responsible for any warranty in respect of an App, whether express or implied by law, to the extent not effectively disclaimed. If the iOS App fails to conform to any applicable warranty, you may notify Apple and Apple will refund any purchase price you paid for it; to the maximum extent permitted by law, Apple has no other warranty obligation in respect of the iOS App, and any other claim, loss, liability, damage, cost or expense attributable to a failure to conform to a warranty is ClickMeats’ responsibility. This paragraph does not affect your statutory rights against ClickMeats.

ClickMeats, and not Apple or Google, is responsible for addressing any claim relating to an App, including any product liability claim, any claim that an App fails to conform to an applicable legal or regulatory requirement, any claim arising under consumer protection or similar legislation, and any claim that an App infringes a third party’s intellectual property rights.

In relation to the iOS App only, you acknowledge that Apple Inc. and its subsidiaries are third-party beneficiaries of these Terms of Use and that, on your acceptance of these Terms of Use, Apple will have the right (and will be deemed to have accepted the right) to enforce them against you as a third-party beneficiary under the Contracts (Rights of Third Parties) Act 1999. You and ClickMeats may vary or rescind these Terms of Use in accordance with clause 13 without the consent of Apple Inc. or any of its subsidiaries, and section 2(1) of that Act does not apply. Apart from the rights given to Apple by this paragraph, and except that a Merchant may enforce clause 7 in relation to its own content, a person who is not a party to these Terms of Use has no right to enforce any of their terms.

You confirm that you are not located in a country that is subject to a UK or United States embargo, or that has been designated by the United States Government as a “terrorist supporting” country, that you are not named on any UK or United States list of prohibited, restricted or designated parties, and that you will not use an App in breach of any sanctions or export control law that applies to you.

11. Our responsibility to you

Nothing in these Terms of Use excludes or limits any liability which cannot lawfully be excluded or limited, and this paragraph applies despite anything else in these Terms of Use (including the opening words of clause 4). In particular, we do not exclude or limit liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; liability for fraud or fraudulent misrepresentation; or, if you are a consumer, any liability that cannot lawfully be excluded or restricted under the Consumer Rights Act 2015, the Consumer Protection Act 1987 or Chapter 1 of Part 4 of the Digital Markets, Competition and Consumers Act 2024.

If you are a consumer: we are responsible to you for foreseeable loss and damage caused by our breach of these Terms of Use or our failure to use reasonable care and skill, but we are not responsible for loss or damage that was not foreseeable, and we provide the Site for personal use. If and to the extent that you use the Site wholly or mainly for the purposes of a trade, business, craft or profession, the following paragraph applies to that use instead of this paragraph.

If you are a business user: subject to the first paragraph of this clause 11 and to the fullest extent permitted by law, we exclude all implied conditions, warranties, representations or other terms that may apply to the Site or any content on it; we will not be liable to you for any indirect or consequential loss, loss of profits, sales, business or revenue, business interruption, loss of anticipated savings, loss or corruption of data, or loss of business opportunity, goodwill or reputation, in each case whether direct or indirect; and, subject to that first paragraph, our total aggregate liability to you arising under or in connection with your use of, or inability to use, the Site (excluding any liability under the Platform Terms and Conditions, which is dealt with there) is limited, in aggregate for all claims, to the greater of (a) £100 and (b) the total fees (if any) paid to us by you in connection with your use of the Site in the 12 months immediately before the date on which the first such claim arose. If you are also a Merchant, this limit and the limit in the Platform Terms and Conditions are not cumulative: our total aggregate liability to you under both agreements taken together will not exceed the higher of the two limits.

In agreeing that limit, the parties have had regard in particular to the following, for the purposes of section 11 of the Unfair Contract Terms Act 1977: access to and use of the Site is itself provided to you free of charge, and, where you do pay us fees in connection with the Site, the limit rises with them; liability in connection with accounts, orders, products and the Merchant relationship is dealt with separately under the Platform Terms and Conditions and is not limited by this clause 11; the Site is provided for information and for browsing; the resources available to us to meet a liability of this kind, and the extent to which we are able to insure against it at proportionate cost, are limited relative to the exposure that an uncapped liability to business users would represent; and it is open to you to insure against, or otherwise allocate, the risks arising from your use of the Site. Each of the exclusions and limitations in this clause 11 operates separately; if any of them is held to be unenforceable, the remainder continue to apply.

Liability in connection with accounts, orders, products and the Merchant relationship is governed by the Platform Terms and Conditions, not by this clause 11.

12. Viruses and security

We do not guarantee that the Site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access the Site, and you should use your own virus protection software. If you discover a security vulnerability, please report it responsibly to support@clickmeats.co.uk.

13. Changes to the Site and these terms

We may update these Terms of Use only for one or more of the following reasons: (a) to reflect a change in the services we provide or in our marketplace model, including the introduction of delivery; (b) to reflect a change in applicable law, regulation or an industry code, or a decision, ruling or guidance of a court, regulator or ombudsman; (c) to reflect a change in the technology, systems or payment methods we use; (d) to correct an error, ambiguity or inconsistency; or (e) to make these Terms of Use clearer or more favourable to you. We will not use this right for any other reason. We may also update the Site itself from time to time.

A change is material if it would, or would be likely to, adversely affect your rights or obligations under these Terms of Use. Where a change is material, we will give you reasonable notice of it before it takes effect, by posting a prominent notice on the Site and, where you hold an account and we hold a valid email address for you, by email. Other changes may take effect when they are posted. If you consider that a change we have treated as non-material is in fact material, you may tell us and we will treat it as material.

Changes to these Terms of Use apply only from the date they take effect and are not retrospective. They do not affect any order that you have already placed and that has been accepted, and they do not affect any rights or liabilities that have already accrued to you or to us before the change takes effect. The terms that apply to an order are those in force at the time the order is placed.

If you do not wish to accept a material change, you may stop using the Site and, if you hold an account, close it in accordance with the Platform Terms and Conditions.

The date these Terms of Use were last updated is shown at the end of this document.

14. General

If any provision of these Terms of Use is found to be unlawful, invalid or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect.

If we delay in exercising, or fail to exercise, any right under these Terms of Use, that will not amount to a waiver of that right, and it will not prevent us from exercising it or any other right later.

We may transfer our rights and obligations under these Terms of Use to another organisation, provided that this does not adversely affect your rights. You may not transfer yours without our written consent.

15. Governing law

These Terms of Use are governed by the law of England and Wales. If you are a consumer, you can bring proceedings in the courts of England and Wales or, if you live in Scotland or Northern Ireland, in your local courts, and you may rely on any mandatory provisions of the law of the place where you live. If you are a consumer, we will bring proceedings against you only in the courts of the part of the United Kingdom in which you live. If you are a business, the courts of England and Wales have exclusive jurisdiction.

16. Contact

Questions about the Site or these Terms of Use: support@clickmeats.co.uk.

Our registered name is CLICKMEATS LIMITED. We are registered in England and Wales with company number 17328291. Our registered office and geographic address is 140 Caldervale Avenue, Manchester, England, M21 7PY. You can contact us by email at support@clickmeats.co.uk or through the contact form on the Site, and we aim to acknowledge your message within 2 working days and to give you a full response within 10 working days.

Last updated: 7 September 2026