Contact us
Email is the fastest way to reach us. We read every message and aim to reply within two working days.
Email us
Response time: usually within 2 working days.
What to include
To help us reply quickly, please include:
- Your name and the email address to reply to.
- For questions about an existing order: your order number (the 8-character code shown on the order page, e.g. #B514F521) and the butcher shop's name.
- A short description of what you need help with — the clearer the better.
- Screenshots if the issue is on the website or in your account.
Common enquiries
Customers — order or payment help
If you have a question about an order you placed, email us with the order number. For urgent collection issues (you've arrived at the shop and the order isn't ready), it's faster to call the shop directly — their phone number is on the shop's page and in your order confirmation email.
Butcher shops — joining the platform
Interested in listing your shop on ClickMeats? Email us with:
- Your shop name and address.
- Roughly how many products you sell.
- Whether you already take orders online (your own site, WhatsApp, Facebook, etc.) or you're starting from scratch.
- A phone number we can call you back on.
We'll set up a short call to walk you through the platform and help with onboarding. There's no setup fee, and you stay in control of your products, prices, and opening hours.
Press & media
For media enquiries, interviews, or partnerships, send us a short brief and let us know your deadline so we can plan around it.
Anything else
Accessibility feedback, feature suggestions, security concerns — whatever it is, we'd rather hear from you than not. Email admin@clickmeats.co.uk and we'll route your message to the right person.
Reporting a security issue
If you think you've found a security vulnerability in the platform (payment flow, data exposure, injection, authentication bypass, and so on), please email admin@clickmeats.co.uk with a subject line starting SECURITY: and include reproduction steps and any relevant screenshots. We'll acknowledge within one working day and keep you posted as we investigate.
Please give us a reasonable chance to fix the issue before disclosing it publicly. We're happy to credit you once the fix ships.